Conditions of Use

Terms and Conditions

This catalog is offered by Genuine Parts Of America Corp., a third party vendor. Please keep in mind that if our customer service team does not verify the part number via email, the part is not returnable.

This Genuine Parts of America Corp. catalog is provided as a convenience to parts-sale.com shoppers and offers an alternate method for locating the parts you need. This catalog is not a GPA catalog and is not owned or operated by parts-sale.com.

Parts-sale.com does not guarantee the accuracy of information provided within this alternate GPA parts catalog, nor is parts-sale.com responsible for any incorrect part numbers obtained through this alternate catalog.

Please provide us with your VIN# upon checkout so we may verify that the part ordered is correct for your vehicle.

Thank you for shopping with us. Please find our policies below:

Returns
Shipping
Privacy Policy
Warranty

If you have any other questions, please don't hesitate to contact us.

Best Regards,

GPA.

Thank you for shopping with us. Please find our policies below.

Return Policy

Please read all return guidelines before submitting your return.
Contact us to arrange for any returns.
A copy of the invoice will need to be included with the return.
There is a 15% restocking fee charged against all returned parts.
Parts must be resaleable and in the original packaging.
We cannot take back used parts.
We cannot take back installed or tried parts.
Electrical parts are not returnable.
We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
Return request need to be within 15 days of receipt.
Shipping costs for returns due to customer error are at the expense of the customer.
We do not refund shipping charges.

Cancellation Policy

An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.

RMA - Return Merchandise Authorization

Parts-sale.com makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. If we are not notified of any problems with your package within 5 business days of delivery, then it is assumed your items arrived in good condition and parts-sale.com is no longer liable for any damaged, missing, or incorrect items. We are not responsible for any installation or service costs.

The parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. These are exactly the same parts as found in a new vehicles. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. We encourage our customers to work with us within these guidelines because the manufacturer has strict requirements. For more information about our return guidelines, please read below.

Most Frequently Asked RMA Questions

How can I retern an item?
What items cannot be reterned?
What do I do after I receive an RMA?
When do I need an RMA?
What if my return is rejected?
When will I receive a refund or replacement?
Are there any restocking fees?

1. How can I return an item?

A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 15 calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts. Please see "When do I need an RMA?" for details. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

2. What items cannot be returned?

Non-returnable items include, but are not limited to:

All electrical parts and components.
Oils and other automotive chemicals.
Bare engine assemblies.
Fuel components.
Tools
Printed materials.
Merchandising aids.
Special ordered items.
Hazmat labeled parts.
Any opened packages or unsealed items.
Items unit price is $8.00 or less.
Controlled parts: parts that require a VIN for ordering so the manufacturer can ensure the parts belong to the vehicle it is being installed to. Controlled parts include, but are not limited to: emission labels, air bags, and seatbelts.
Any item that has been installed, altered, used, or otherwise no longer in brand new condition.
Any item not purchased from parts-sale.com
Any item with the genuine manufacturer label missing, damaged, altered, or otherwise unreadable.
Any item deemed non-returnable by the manufacturer.
Safety items, which include, but are not limited to: air bags, seat belts.

The listing on our website is a general catalog provided by the manufacturer. Items may not always be labeled as one of the above categories. Our RMA agents reserve the right to determine whether an item fits into any of the above categories at their discretion.

3. What do I do after I receive an RMA?

Once a return is authorized, we must receive the item(s) within 28 calendar days of the receipt of the order. RMA's beyond 28 calendar days of receipt of order will not be honored. All returned items must be in new condition, within the original packaging, and fit for resale. All returns must have the genuine manufacturer label unaltered and intact, and do not alter or write on the original packaging. Be sure to include the RMA form in your return package. Please use a reliable shipping carrier for your return, and email us the tracking information through the contact us section.

4. When do I need an RMA?

Incorrect item is shipped

The customer is responsible for inspecting any and all parts delivered. If you receive an item that is not what you ordered, we must be notified within 5 business days of receiving the package. We will not be responsible for any claims made after 5 business days of receipt. Pictures may be required to authenticate your claim. If a packaging error is verified:

A prepaid shipping label will be emailed with your RMA form. Be sure to include both on the return package.
Once we receive the incorrect part, the correct part will be shipped out as a replacement order. Please know that the returned part must still be in new, uninstalled, and in resalable condition with the original factory packaging; otherwise, your return will be rejected.
If a replacement is not wanted, you can ask for a refund for the cost of the ordered item. The incorrect part must still be returned to us in new condition, in original packaging, and fit for resale, with the genuine manufacturer label unaltered and intact.

Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive the returned item(s) before issuing any replacement(s).

Missing items

We make every effort to check that all ordered items and any necessary components and accessories are included. All claims for missing components must be made within 5 business days of receipt. We reserve the right to deny any missing item claims made after this time period. If any items are verified to be missing:

The missing item(s) will be shipped out at no extra charge.
If a part is missing a necessary component that is included and not sold separately, the entire part would have to be returned to us before a replacement can be shipped.
If the missing item or component is sold separately and not included with the original part or accessory, a separate order must be placed and shipping charges will be applied.

Part arrives damaged/defective

The customer is responsible for inspecting any and all parts delivered. Upon receiving your order, please inspect the packaging and merchandise for dents, scratches, or other damages or defects. If a part arrives damaged or defective, contact us within 5 business days of delivery. We reserve the right to deny any damage claims made after this time period. If shipping damages or manufacturing defects are verified:

Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. The customer may be responsible for bringing the package to your shipping carrier for inspection.
Notify us through the RMA request form within 5 business days of receipt, so we can file a damage claim with the shipping carrier. After we consult with the shipping company, we will advise the customer on how to proceed further with the return.

Pictures may be required to authenticate your claim. We do not cross-ship under any circumstances, meaning we must receive your returned item(s) before issuing any replacement(s). We recommend having your parts installed by a certified professional and we are not responsible for any damages made during installation.

If you have a part that has a warranty problem, contact us and we’ll help you figure out the next steps.

Package lost in-transit

If a package is lost in transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package(s). If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will not be responsible for any lost package claims made after this time period.

Changed my mind/not needed

If an item(s) is no longer needed, the customer can request an RMA within 15 days from receipt of delivery. Please keep in mind the part must still be in new, uninstalled condition, with all of the original factory packaging intact. Electrical parts are non-returnable, regardless of reason or circumstance. We reserve the right to reject any returned item that does not meet any one of our guidelines stated above. RMA's returned beyond 28 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable.

Ordered incorrect part

If the customer ordered the wrong item(s) by mistake, the return follows the same criteria for "changed my mind/not needed." We must be notified within 15 days from receipt of delivery by submitting an RMA request form. RMA's returned beyond 28 calendar days of receipt of order will not be honored. The customer is responsible for all costs of returning the item back to us and all shipping charges are non-refundable. We cannot do exchanges.

Other reason for return

RMA requests that do not fall under the above categories will be reviewed on a case-by-case basis and a detailed reason must be provided for returning your order.

5. What if my return is rejected?

If a returned item(s) does not meet our guidelines, or does not have an RMA form indicating prior authorization, your return will be denied. If a returned part is damaged during transit back to our facility, it may also be rejected. In either case, the customer has the option to have the returned item(s) shipped back at their expense. Your package will be held for 14 business days after we receive it before being discarded and after this time, we are no longer responsible for the item(s).

6. When will I receive a refund or replacement?

If the returned part(s) passes inspection, refunds will usually be issued within 5 business days after the return delivery date. Issuing time for replacements will vary depending on when we receive your return and the availability of the parts.

7. Are there any restocking fees?

A 20% restocking fee may be applicable to all returned parts. Depending on the circumstances, our RMA agents will determine special exceptions on a case-by-case basis.

Shipping/Sales policies

In stock orders ship within 24 hours.
Weekend orders will be processed the next business day.
If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 7-10 business days to arrive and will shipped to you immediately. Please contact us for availability.
Depending upon location, ground shipments usually take 2-7 days.
Orders over $250.00 must be signed for upon delivery.
Your order may be shipped per Expedited shipping for an additional cost.
Oversized shipments will be additional; you will be contacted prior to shipping for approval.
Oversized shipments will ship to your local freight hub for pickup.
We cannot guarantee transit times for ground and oversize orders.
Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
We do not ship COD orders.
Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.

Shipping Information

We ship only in US. Available shipping methods vary depending on products and shipping destinations. (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.

If you are placing an order with a high amount, please contact us for assistance on possible alternative payment methods.

Most of the orders are processed and shipped out within 1-3 business days. However due to item availability and warehouse locations, your items may be split shipped when you place an order for multiple items. Please be aware when you choose Overnight delivery, it does not mean that you will receive your order tomorrow. It could take a few days for us to process the order before it is ready for shipping. All orders must be shipped; there is no in-person pick-up service offered.

Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com or UPS.com. It is our responsibility to ensure packages are shipped out, and it is up to the customer to follow up the shipping status with the tracking number. If there is an issue with the delivery of your package you can contact us for assistance.

Once an order status shows as "Packaging," "Packaging with Parts On Order," or "Shipped," it cannot be modified or cancelled.

Customers will be responsible and charged for any additional shipping fees if any of the following situations occur:

Inaccurate / Undeliverable Shipping Address

Please make sure that your shipping address is deliverable and complete. Parts-sale.com is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for USPS delivery upon submitting the order.

Unsuccessful Delivery

USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).

Refused Shipments

When an order is refused upon delivery without a valid reason, the customer will still be responsible for the initial shipping charges.

A 20% re-stocking fee will apply to any merchandise bounced back to our warehouse.

Return to Shipper Orders

All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.

In Transit

The tracking number for your order is emailed to you once your order is shipped out. If the tracking number is invalid or shows no tracking updates, please allow 24 hours for the tracking number to update on the USPS website. If the tracking number continues to appear invalid or shows no movement or changes, please contact us for assistance.

If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections.

Pricing

Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will charge you the lower amount and ship out the order. If the part's correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled.

Shipping Cost

Most of our shipments will be shipped via USPS. For Oversized or Overweight shipments, there may be additional shipping charges. This applies to items such as bumpers, fenders, hoods, door panels, etc. Please email us for freight charge information on these parts.

In rare occasions where the actual cost is higher than the estimate, we will always inform you first for further instructions before proceeding with the order. All shipping cost calculations are estimates from USPS. Some orders may require a signature to receive the delivery.

Credit Card/Fraud Prevention

To prevent fraudulent activities, we will conduct address verification through the customer's credit/debit card issuer to confirm customer's identity and verify the validity of your purchase, ultimately protecting the customer's privacy.

If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you've placed an order.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.

Packaging

Most of the parts will be shipped in their original genuine factory boxes or packaging. On rare occasions, we might have to repackage the parts before shipping due to the shape, size, or possibility of damage. Therefore, they may arrive in different boxes with the original packaging inside. All of our parts are genuine OEM and are covered by the standard manufacturer warranty.

Disclaimer

Some parts on your order may have updated replacement information. Our parts specialists will verify and ship out the updated replacement at our discretion. In the meantime, the updated replacement part number will usually be provided on the packing list and invoice.

Vehicle diagrams displayed on this website are for general illustration purposes only. Vehicles depicted are shown as a sample vehicle of the same model only. Details of a selected vehicle may vary from the vehicle shown, depending on the selected features. The diagrams are used as a point of reference and should not be used as the primary resource when ordering a part.

The catalog is provided as a convenience to our customers. We do not guarantee the accuracy of the information provided within this catalog. While we try to maintain a near-perfect catalog, a small number of parts may be listed incorrectly. Our website is a general catalog and does not reflect our actual inventory, please contact us for inventory information.

We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller parties will take place on the shipment of the products ordered. Your receipt of an electronic or other form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.

We reserve the right at any time after the receipt of your order to cancel your order for any reason. If the order is cancelled, the authorization on your card will be voided and no money will be charged. If your card was charged, a full refund will be issued to your credit card.

Limitation of liability

Parts-sale.com and its affiliates will not be liable for any direct, indirect, incidental, punitive, consequential, or any other damages whatsoever that result from the use or performance of, or the inability to use, the site, the products, or information, or functions on such site, even if Parts-sale.com has been advised of the possibility of such damages. In no events will Parts-sale.com and its affiliate's total liability to you for all damages, losses, and causes of action, whether arising out of contract, tort, or otherwise, exceed the amount paid by you, if any, for accessing the site or purchasing the products.

Privacy Policy

Your privacy is our priority

Your security is important to us. By using our site you are hereby agreeing to provide session information that is used for logistical and performance tracking. All session information is stored securely and anonymized. We anonymize any personally identifiable information (PII).

We will never share your information or email addresses with vendors, business partners or other organizations.

If you wish to have data information removed or to be "forgotten", please contact us.

What Information is Collected?

The information we learn from visitors helps us to personalize and continually improve our site. Basically, you can visit our web pages without telling us who you are or revealing any personal information about yourself but we do collect statistics on the amount of traffic and traffic patterns on this site.

Our Site's Staff does obtain and retain certain information as you email us directly and whenever you respond to website questions. We may analyze this data for marketing and technical purposes.

Policy Changes

This policy is subject to change. If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on this privacy policy page. If you have any questions please contact us.

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